Keeping you safe

Our top priority, at Lotus Driving Academy, is keeping everyone safe whilst still ensuring a memorable and enjoyable experience for all who attend.



What we are doing to keep everyone safe

In line with current government guidance, Lotus Driving Academy events will resume from the beginning of August. A day at the Lotus Driving Academy will feel a little different to before, but the changes we’ve introduced are intended to be both practical and convenient for our customers, whilst providing reassurance that we’re doing everything we can to keep you safe. These operational measures may evolve with changes to government guidance – if there are changes before your event we will send you an updated information document.

The key points to note are as follows:
• Helmets will be sanitised prior to every event
• Customers will be given their own helmet to use exclusively all day
• Each customer will be provided with a new balaclava and gloves that can either be kept or disposed of at the end of the event
• Cars will run with roofs off and windows open as much as possible where appropriate
• Balaclavas, a helmet and gloves will be worn by the instructor and the customer at all times when inside vehicles and intercoms have been fitted to aid communication
• Sanitising stations will be available in all hospitality areas
• Cars will be thoroughly wiped down before every guest swap-over
The following summary explains the new hygiene and safety measures we are introducing.

Many of these measures will be familiar and have already become the ‘new normal’.

Before arrival

  • Guests will be sent a pre-event questionnaire and event indemnity online before arriving, allowing us to minimise direct contact. We require the questionnaire be completed and brought on the day of the event to gain access to the site
  • Guests must not attend if they are displaying any symptoms associated with COVID-19 or are required to self-isolate
  • You will be sent an arrival time slot to minimise any queuing to enter the Lotus site, please adhere to these timings for the safety of everyone attending the event

On Arrival

  • You will be met at the main gate and be registered to check that you have responded to the pre-event questionnaire and to receive your signed indemnity form
  • Signage will be in place for vehicle parking arrangements
  • Customers will be asked to use hand sanitiser upon entering any building
  • Our coordinator and paramedic at the venue entrance and reception areas may be wearing appropriate PPE and you will be required to have a non-contact temperature check before entering on site.
  • For those customers that have not completed the online form, printed indemnities will be available with pens sanitised after each use
  • Customers will be directed to their group and area for the day

Maintaining social distancing & customer safety

  • Capacity in all areas will be reduced to enable social distancing
  • A ‘no handshake’ policy will be in operation between staff and customers
  • All hospitality areas and washrooms are equipped with hand washing facilities, with hand sanitiser readily available across all activities

Food & drink

  • For the time being we request that you bring your own lunch and breakfast
  • Tables, handles and other touchpoints will be sanitised regularly
  • Individual bottles of water will be available at the tables
  • Tea and coffee will be served from a refreshment station and customers must be wearing gloves when using the tea and coffee flasks
  • There will be no sharing of food (bread baskets, afternoon tea etc.)

Toilets

  • We will be deploying enhanced cleaning measures and disinfecting high-frequency touch points such as flush handles
  • Sanitising sprays will be available so that visitors can take their own extra precautions too, if they wish

Hygeine & cleaning

  • Enhanced cleaning measures will be introduced to disinfect high-frequency touch points across the venue, such as vending machines and door handles
  • Sanitising sprays and wipes will be on hand so that customers can take their own extra precautions too, if they wish
  • Customers will notice blue Health and Safety signs in all key locations reminding them to wash hands and use sanitiser regularly
  • Helmets will be sanitised each day using an Ozone sanitising unit
  • Customers will have exclusive use of their own helmet all day
  • Each customer will be provided with a new balaclava and disposable gloves that can either be kept or disposed of at the end of the event
  • Balaclavas, a helmet and gloves will be worn by the instructor and the customer at all times when inside vehicles
  • Instructors will thoroughly wipe down vehicles in-between guests
  • The LDA Team will be following additional procedures to keep guests safe and stay safe themselves

Relevant Documents